Slower but cheaper - up to 14 days delivery:
Europe (EU) - £4.50
Rest of the Planet - £7.50
Faster but not as cheap - delivered within 5 working days:
Europe (EU) - £30
Rest of the Planet - £50
Returns & Refunds
We hope that you enjoy our products, however, if you ever need to return them we will try to make this process as easy as possible. You have 21 days from the date of receipt in which to return products to Red Robot.
Please take care when trying on clothing you purchase from Red Robot, if clothing is returned in an unsatisfactory state we may not be able to accept your return. All returns will be at your expense.
Please log on to your Red Robot account on the site, click “Orders” and request a return for the relevant purchase. We will then authorise the return and issue you with a Return number. Please do not return your goods until you have been issued with the Return number as this may slow down your refund.
Please print a copy of the authorisation and return it with the goods. Please return the goods by registered mail or ensure you retain your receipt of posting which needs to detail our postcode, just in case. You can obtain a receipt of posting from the Post Office when you return the goods. We will refund your card within 30 days of acceptance of the return.
If Red Robot have made a mistake or sent faulty items you may return the goods, as above, stating whether you would like an exchange or a refund. We will issue an exchange or refund on the acceptance of the return. We will refund the cost of sending the goods back to Red Robot, if the error is on our part.
In addition to these policies above, you have the right to return goods under the Distance Selling Regulations for a period of seven days after the day of receipt for a refund; goods must be returned in their orginal condition and postal costs are at your expense. Refunds will be processed no later than 30 days from acceptance of the return.
Gift Certificates
Gift certificates are issued by Red Robot and may only be redeemed at our Website,
http://www.redrobot.co.uk
, towards the purchase of products listed in Red Robot.co.uk's online catalogue sold by Red Robot Clothing. Discount Offers cannot be used to purchase Gift Certificates.
Gift certificates cannot be used to pay for Red Robot gift certificates. Gift certificates have a cash redemption value of 0.001p and are not transferable or assignable. Any unused balance will be placed in the recipient's gift certificate account. Gift certificates and unused portions of gift certificates expire one year from the date of issue.
Red Robot may amend these Terms and Conditions from time to time and as is necessary by law. These terms and conditions are subject to and governed by the laws of England.
Offer Terms and Conditions
Once you have clicked "Checkout", you will be taken to the "Place your order" page here should enter your coupon details in the "Redeem your discount" section. Please click the "Apply Coupon" button when you have entered your code. Discount Offers cannot be used in the purchase of Gift Certificates.
Offer MUMS20
This offer entitles you to 20% of your first purchase on www.redrobot.co.uk and is applicable only to new accounts opened between 03/10/08 and 15/11/08. Postage where applicable is not included in this offer. This offer is valid until 15/11/08. This offer can not be combined with any other offer or discount.
